Shipping

Free Shipping:

Shoe Palace offers FREE Shipping on orders $150 or more or on orders $75 or more on licensed product, exclusions apply.

Exclusions include:

• Only valid for continental United States. Does not include Alaska or Hawaii
• New release footwear, limit one, sale, and FLASH discount code product excluded

Shipping will be calculated at checkout. We do not ship to international addresses or to post office boxes (P.O. Box).
We do not offer Next Day or Second Day shipping. We also do not offer pick up in store or return in store.
Once order has been placed and shipped you will receive a shipping and tracking email.

Shipping Costs and delivery days:

Shipping	Costs, exclusions, and limitations based on one (1) item
Flat Rate Shipping1	Alaska/Hawaii: $27.95 Limit One Per Customer: $18.95 or $26.95 Accessories: $6.95 Apparel: $7.95 Footwear – Releases: $10.95 Footwear – Non-Releases: $9.95 Footwear – Sale: $8.95 Footwear – Converse and Vans $6.95 Free Shipping $0.00
Processing Time2	Monday - Friday 3 - 5 business days
Shipping Transit Time3	1 - 5 business days

¹ Our Flat Rate Shipping is a flat rate independent of the carrier, destination (continental USA vs. Alaska/Hawaii), residential or business address, item weight, packaging dimensions, or other considerations and includes such things as shipping, packaging, handling costs, insurance, fraud, etc.

² Typical processing time. Please allow extra time during major launches or holidays. 

³ West coast orders are received faster. 

Important Shipping Information:

Fraudulent Orders

Fraudulent orders are subject to verification. E-commerce fraud is an industry-wide problem, please be patient and respond to any order confirmation inquiries so that we can get your order out ASAP.

 

Split Shipments

Orders may be fulfilled from multiple Shoe Palace shipping facilities because of this your order may be divided into multiple shipments. Please contact Customer Service if you have any questions about your split shipment.

Lost or Damaged Shipments

Shoe Palace is not responsible for lost or damaged items in transit. A shipping confirmation email is sent once your order is shipped. This email includes the order details with the tracking information to track your order. If the shipment tracking status shows 'Delivered' and the shipment is still 'lost' for reasons such as if the buyer is not available to receive the package OR if the shipment is left at doorstep, Shoe Palace is not responsible for the shipment becoming lost or stolen in these conditions. It is the buyer's responsibility to make proper arrangements for receiving the expected package.

In the event of lost shipments, our customer service team will help you file a claim with the shipping carrier. If your package is lost, please contact our Customer Service to help you file a claim.

Please note, to effectively file a claim, you must contact our customer service team within 14 days of receiving your tracking information. Once the claim is filed and all investigations have taken place regarding the lost package, the shipping carrier will reimburse up to a maximum amount of $100. Shipping reimbursement is dependent on the shipping company's policies and procedures.

Shoe Palace is not responsible for reimbursing any additional amount than what is covered by the shipping carrier.

 

Claim process can and may take up to 30 business days to resolve. Weekends and Holidays are not included during the claim resolution process. 

 

During the Holiday Season the claim process may be extended to 60 business days per the shipping company's procedures.